Last updated: 17 July 2026
1. Who We Are
Bernini Natural Stone (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.
Data Controller
Bernini Natural Stone
Unit 22 Northfield Way,
Newton Aycliffe,
DL5 6EJ
Email: sales@berninistone.com
Telephone: 01388 777 913
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
2. Information We Collect
We may collect and process the following personal information:
- Your name
- Company name (where applicable)
- Postal address
- Delivery address
- Email address
- Telephone number
- Details of your enquiry
- Information relating to quotations and orders
- Payment information (where applicable – payments may be processed securely by third-party payment providers)
- IP address
- Browser type and device information
- Information about how you use our website through cookies and analytics
We only collect personal information that is necessary for providing our products and services or where we have a lawful basis for doing so.
3. How We Collect Your Information
We collect information when you:
- Contact us by telephone, email or our website contact form
- Request a quotation
- Place an order
- Visit our website
- Subscribe to marketing communications (where offered)
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiries
- Prepare quotations
- Process and fulfil orders
- Arrange deliveries
- Provide customer support
- Manage our business relationship with you
- Maintain our accounts and records
- Improve our website and services
- Prevent fraud and protect our business
- Send marketing communications where you have consented or where permitted by law
5. Our Lawful Bases for Processing
Under UK data protection law, we rely on one or more of the following lawful bases:
- Contract – to provide quotations, process orders and deliver products.
- Legitimate Interests – to respond to enquiries, improve our services, maintain customer relationships and protect our business.
- Legal Obligation – where we must keep records for tax, accounting or legal purposes.
- Consent – where required, such as for certain marketing communications or non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time.
6. Marketing
If you choose to receive marketing communications from us, we may occasionally send information about our products, offers or services.
You can unsubscribe at any time by following the unsubscribe instructions in our emails or by contacting us directly.
We will not send marketing communications where we are required to obtain your consent unless you have provided it.
7. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary, including:
- Subcontractors who template and/or install on our behalf
- Delivery and courier companies
- Payment service providers
- IT and website hosting providers
- Professional advisers such as accountants or solicitors
- Government authorities where required by law
All third parties are required to protect your information and only process it on our instructions where appropriate.
8. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this happens, we ensure appropriate safeguards are in place in accordance with UK data protection law.
9. How Long We Keep Your Information
We only keep personal information for as long as necessary.
Typical retention periods include:
- Website enquiries – up to 12 months
- Customer records and order information – up to 6 years after the end of the financial year, where required for legal and tax purposes
- Marketing records – until you withdraw your consent or unsubscribe
- Website analytics – in accordance with our analytics provider’s retention settings
Where information is no longer required, it will be securely deleted or anonymised.
10. Cookies
Our website uses cookies to improve your browsing experience.
Cookies may include:
- Essential cookies required for the operation of the website
- Performance and analytics cookies to help us understand how visitors use our website
- Functional cookies that remember your preferences
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
11. Website Analytics
We may use website analytics services such as Google Analytics to help us understand how visitors use our website.
Analytics information is generally collected in an aggregated form and helps us improve our website and services.
Where required, analytics cookies will only be used with your consent.
12. Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information in certain circumstances
- Request restriction of processing
- Object to processing where applicable
- Request transfer of your information to another organisation where appropriate
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details provided above.
13. Information Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
Although no system can guarantee complete security, we regularly review our security measures to protect your information.
14. Links to Other Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised “Last updated” date.
16. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Bernini Natural Stone
Unit 22 Northfield Way,
Newton Aycliffe,
DL5 6EJ
Email: sales@berninistone.com
Telephone: 01388 777 913
17. Complaints
If you are unhappy with how we have handled your personal information, we encourage you to contact us first so we can try to resolve your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO).
Information about making a complaint can be found on the ICO’s website at https://ico.org.uk.