1. Definitions
In this Warranty, “Bernini”, “We”, “Us” and “Our” refer to Bernini Natural Stone Ltd. “You” and “the Customer” refer to the original purchaser of the quartz worktop product (the “Product”).
2. Twenty-Five (25) Year Material Warranty
We warrant that, on the date of installation and for a period of twenty-five (25) years thereafter, the Product shall be free from defects in the materials from which it is manufactured, subject to the terms and conditions set out in this Warranty.
This Warranty shall take effect from the date on which installation of the Product is completed, provided that all sums due in respect of the supply and installation have been paid in full.
This Warranty applies only to quartz worktops permanently installed in residential properties for domestic use.
3. Conditions of Warranty
This Warranty is conditional upon:
- The Product being supplied and installed by or on behalf of Us
- The Customer retaining and providing proof of purchase upon request
- The Product being used solely for its intended purpose
- Strict adherence to the Care and Maintenance Guidelines provided
This Warranty shall not apply where the Product has been altered, modified, or repaired by any person other than Us or our authorised installers.
4. What the Material Warranty Covers
This Warranty covers faults in the quartz material supplied as part of the Product.
In the event of a valid claim, We shall, at Our discretion, either:
- Repair the defective section or sections of the Product; or
- Replace the affected section or sections of the Product
Where replacement is carried out, reasonable endeavours will be made to achieve a close match in colour, pattern and thickness. However, an exact match cannot be guaranteed.
Where the original Product has been discontinued, a similar alternative available at the time will be supplied.
Any Product repaired or replaced under this Warranty shall remain subject to the original warranty period.
5. Five (5) Installation Warranty
We further warrant that the fabrication and installation of the Product shall be free from defects in workmanship for a period of five (5) years from the date of completed installation.
For the purposes of this Warranty, workmanship includes:
- Cutting and shaping of the Product
- Preparation of sink, hob and tap cut-outs
- Edge profiling and polishing
- Joining of Product sections
- Fixing and installation onto base units
In the event of a valid claim, We shall, at Our discretion, repair or re-perform any defective workmanship.
6. What the Warranty Does Not Cover
This Warranty does not cover:
- Any damage resulting from misuse, neglect, or improper use of the Product
- Chips, cracks, or breakages caused by impact, excessive weight, or mechanical stress
- Damage caused by direct or excessive heat, including the placement of hot pans or appliances directly onto the surface
- Surface scratching resulting from cutting or abrasive contact
- Staining, discolouration, or damage caused by chemicals, oils, dyes, or solvents
- Damage resulting from failure to follow the Care and Maintenance Guidelines
- Damage caused by movement, failure, or instability of the supporting units
- Normal wear and tear
The following are not considered defects and are not covered by this Warranty:
- Variations in colour, pattern, or finish inherent in quartz materials
- The presence of reflective particles or minor surface irregularities
- Visual characteristics apparent only under certain lighting conditions
This Warranty does not cover any items supplied in conjunction with the Product, including but not limited to sinks, taps, or appliances.
7. Making a Claim
If You believe that the Product is defective and wish to make a claim under this Warranty, You must notify Us as soon as reasonably practicable after the defect becomes apparent.
Claims should be made by contacting:
Bernini Natural Stone Ltd
sales@berninistone.com
01388 777 913
You may be required to provide proof of purchase, photographic evidence, and access to the Product for inspection.
We reserve the right to inspect the Product and verify the claim prior to undertaking any remedial work.